Item location: Queens New York 11433, United States
Sold & shipped by GWG Wheels
You should inspect your order immediately upon receipt and BEFORE you proceed with installation, as sometimes an installer will damage a product during the installation process. If your order is not complete or there is any problem, contact us within 48 hours of receipt. If you are not satisfied for any reason, you may return a product within 14 days for a full refund, minus any shipping fees (you are responsible for return shipping) and a 10% restocking fee. Before any item is returned you must call to arrange your return with our customer service team. In addition, ALL OF THE FOLLOWING CONDITIONS MUST BE MET TO BE ELIGIBLE FOR A REFUND:
Product must be returned in NEW RESALEABLE CONDITION, just as it was delivered. Products should be insured for full value through your chosen carrier to cover any damage sustained during return shipping. Products must be returned with all original packaging in place as well as with all accessories. CARDBOARD CANNOT DIRECTLY TOUCH THE FACE OF ANY WHEEL OR IT MAY CAUSE DAMAGE. You should take all necessary steps to insure that all items are properly secured and packaged to avoid damage during the return trip. Any accessories should be packaged and secured inside the return box (lug nuts, center caps, etc). We will not accept returns that have been used or improperly repackaged. If an item is returned damaged NO REFUND WILL BE ISSUED and you will be responsible for all shipping costs.
Product has not had a tire mounted on it, has not been installed or used in any other way. IF AN ITEM HAS BEEN MOUNTED, IT IS NOT RETURNABLE. As noted on our boxes, you should have a certified installer TEST FIT one wheel on the front and rear of your vehicle, ROTATE 360 degrees, and check for proper clearances BEFORE mounting tires. Wheels are not returnable once a tire has been mounted.
Exchanges are allowed within 30 days, but you are responsible for all applicable fees, including return shipping and insurance. NO REFUNDS, EXCHANGES OR CREDITS WILL BE ISSUED AFTER 30 DAYS.
Life Time Warranty
Our warranty is a statement of confidence in the quality of our wheels. Every GWGWheels wheel is put through the highest standard in testing and quality control. These high standards allow us to provide an industry leading 5 year workmanship warranty and a lifetime structural warranty, which proves we stand behind our product 100%.
Within the first 5 years of ownership, if any defects in material or workmanship arise under normal and reasonable use when properly installed and maintained, GWGWheels will replace or refinish your wheels free of charge. Our lifetime structural warranty will guarantee the replacement of your wheel in the event of a structural failure caused by a manufacturer defect. Please contact us for our warranty guidelines and a return authorization number to file a claim.
We take great pride in the warranty that we offer to our customers. The bottom line is that a warranty is only as good as the company that stands behind it.